Shipping & Delivery Policy

Last Updated: June 03, 2025, 12:00 AM

This Shipping & Delivery Policy (“Policy”) governs all purchases made on the Naar Platform operated by DIGINAAR SOCIAL COMMERCE PRIVATE LIMITED (“Company”, “Naar”, “Platform”, “We”, “Us”, “Our”).

This Policy applies to all buyers, sellers, creators, merchants, and other users engaging in commerce through the Platform. By purchasing products through the Naar Platform, users acknowledge and agree to the terms outlined in this Policy.

1. Shipping

We offer both Standard Delivery and Fast Delivery options to ensure your order reaches you conveniently and efficiently.

Delivery timelines may vary based on the product type, availability, and delivery location. You will be notified of the estimated shipping and delivery details once your order is confirmed.

Shipping charges are calculated based on the best available method and price, and the final amount will be shared with you prior to dispatch.

2. Payment

Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as:

Net banking
UPI
MasterCard
Visa

However, we do not accept cash on delivery as a mode of payment for your orders.

For the convenience of buyers outside of India, we provide payment options via:

Debit Card
PayTM
CCAvenue
Direct Bank Deposit

3. Delivery of the Product - Estimated Time of Delivery and Mode of Delivery

We strive to ensure all orders are delivered promptly and securely through our trusted delivery partners. Delivery timelines may vary depending on the product, availability, and destination.

We primarily process shipments through reputed delivery services to ensure safe and reliable delivery. In areas where our standard courier partners are not serviceable, we may use alternate delivery options such as Speed Post or other reliable providers.

4. Packaging of the Item

Unframed and unmounted works of art will be shipped rolled up and in protective cylinders. Art works that are framed (with glass or otherwise) or those art works which are susceptible to breakage will be packed in protective layers of bubble-wrap and other such anti-shock material so that they are delivered to you undamaged.

5. International Delivery

Naar delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use private post, our own delivery sources and third party delivery executives depending on your location to deliver your shipments safely and timely to you.

Customs duty & other international taxes, etc. if applicable will have to be borne by the customer according to the laws of the land.

6. Online Tracking

All Naar orders/items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.

We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

7. Buyers Protection Program

The payment is not released to the seller until the product is delivered to the buyer and the buyer confirms product satisfaction. Naar upholds high standards of post purchase service, such as:

Easy returns and refunds in case of damaged/defective/broken orders
Returns if the order does not match the description or photo as specified on the website
Returns if the product is disliked for quality

Naar is bound to respond to any refund/return claim within 2 to 3 working days.